Returns Policy

Eligible Return Reasons

Invalid Phone Number
Phone number is disconnected, wrong number, or doesn't reach the lead
Invalid Email Address
Email bounces or is clearly fake/invalid
Duplicate Lead
You received the same lead within the past 30 days
No Interest in Insurance
Lead confirms they never requested insurance information
Outside Target Area
Lead is located outside your specified geographic targeting

No Answer / Voicemail
Lead doesn't answer but voicemail is reached - this is normal
Changed Mind
Lead was interested but decided not to proceed
Already Purchased
Lead purchased insurance after submitting but before you called
Price Objection
Lead is interested but your quote was too high
Unqualified for Coverage
Lead doesn't qualify for the insurance product

1
Submit Return Request
Log into your dashboard and click "Request Return" on the lead you want to return
2
Select Reason
Choose the applicable return reason from the dropdown
3
Provide Details
Add any relevant notes or documentation to support your return
4
Receive Credit
Valid returns are processed within 24 hours and credited to your account

Eligible Return Reasons

Invalid Phone Number
Phone number is disconnected, wrong number, or doesn't reach the lead
Invalid Email Address
Email bounces or is clearly fake/invalid
Duplicate Lead
You received the same lead within the past 30 days
No Interest in Insurance
Lead confirms they never requested insurance information
Outside Target Area
Lead is located outside your specified geographic targeting

Non-Eligible Return Reasons

No Answer / Voicemail
Lead doesn't answer but voicemail is reached - this is normal
Changed Mind
Lead was interested but decided not to proceed
Already Purchased
Lead purchased insurance after submitting but before you called
Price Objection
Lead is interested but your quote was too high
Unqualified for Coverage
Lead doesn't qualify for the insurance product

Return Process

1
Submit Return Request
Log into your dashboard and click "Request Return" on the lead you want to return
2
Select Reason
Choose the applicable return reason from the dropdown
3
Provide Details
Add any relevant notes or documentation to support your return
4
Receive Credit
Valid returns are processed within 24 hours and credited to your account

Important Notes

Returns must be submitted within 7 days of lead delivery

A maximum of 10% of monthly leads can be returned

We reserve the right to deny returns that don't meet the criteria above

Live transfers have a separate 90-second minimum quality guarantee

Credits are applied to your account balance, not refunded to payment method